System Engineer
Smart System Co. The story of Smart System is a story of constant challenges, teamwork and the dream of success, initiated in 2007, based on the Mediterranean shore of Alexandria [EGYPT], with a branch in Cairo. Smart System has successfully prospered in the ever-changing and challenging fields of information technology professional services providing a high level of integration with IT service management, enterprise asset management, cloud computing, virtualization and storage infrastructure solutions, Security Solution and much more of IT Solutions.
Since the very beginning, Smart System solid growth has been based on a successful expansion policy, the dedication to the highest quality customer services and its commitment to continuous technical innovation and development.
Smart System brings together a comprehensive set of market leading solutions – with the full support and value of Smart System knowledge, services and Training to deliver a complete project solution for our customers.
Although every project is unique, Smart System use best-of-bread concept to provide a structure for analysis and design of the right products for each customer – demonstrating how key solutions engage together, regardless of project objectives or complexity.
Job Description:
Role purpose:
He will be expected to work in partnership with both current and potential customers to create and implement effective solutions; to improve availability and reliability of their applications and its infrastructure.
Kick off meeting with the customer to determine the technical scope
Keep the good relationship with the customer and be on call and on demand
Design the technical implementation documents after the kickoff meeting
Propose the technical high level steps of the implementation and configuration to the customer
Implement and configure technical solution to the customer
Validate the implementation and test the solution
Design and write documentation after the project to clarify the implementation
Provide orientation for the installation to the customer
Sign off the acceptance criteria before closing the project
Fast learning and self-learning
Troubleshooting for the technical issues
Ability to support customers in technical tasks
Ability to deliver the projects on date
Ability to design and implement POC for the customer
Ability to work with vendor online Demo and POCs
Qualifications:
Technical:
Configure and implement VMware vSphere ESXi including HA, DRS, VDP, vMotion, SvMotion
Design the best practice for VMware vSphere including VSS, VDS, HA with hardware vendor
Design, Configure and implement VMware Horizon View including VDI types, Application presentation, application virtualization, application and desktop delivery, user environment manager, identity manager, connection server, security server
EUC solution HA design and implementation
EUC integration with Microsoft products such RDS, ADDC, group policy and integration with other AAA servers and SSO
Airwatch design, implement on premises and on VMware cloud including AW servers and publishing over internet and configure policies and ability to determine the compliance for devices
Configure and manage VMware VSAN (preferred)
Configure and manage VMware vRealize Suite (preferred)
Configure and manage VMware NSX (preferred)
Design and deploy Microsoft ADDC, windows server, ADDC HA, DNS, DHCP, IIS, SQL
Design and deploy rackmount and blade servers
Good technical knowledge in storage systems including storage protocols, connectivity, LUNs, storage groups, SAN, NAS, storage features, paths, troubleshooting, data stores, performance analysis.
Preferred to have a knowledge for implementing Cisco HyperFlex, dellEMC Vxrail, VSAN ready nodes
Soft
Team player: willing to share experience and expected to provide support to less experiences team members.
Highly motivated and results oriented with focus on meeting customer requirements and delivering quality proposals on schedule
Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships
Outstanding verbal, written, and presentation skills
Education and Certifications:
- BCs in computer science or relevant
- VMware certificate (VCP or VCAP in DC and/or EUC)
- Microsoft certification (MCSA, MCSE in windows server)
- Any storage certificate is preferred
- Cisco CCNA DC
- Linux/redhat/centOS certificate is added value
Seniority Level
senior
3-5 years’ experience as field engineer /system engineer
Industry
- Information Technology and Services
- Computer Software
- Computer hardware
Employment Type
Full-time
Job Functions
- technical
Send us your CV to hr@smartsystemeg.com
Presales Engineer
Smart System Co. The story of Smart System is a story of constant challenges, teamwork and the dream of success, initiated in 2007, based on the Mediterranean shore of Alexandria [EGYPT], with a branch in Cairo. Smart System has successfully prospered in the ever-changing and challenging fields of information technology professional services providing a high level of integration with IT service management, enterprise asset management, cloud computing, virtualization and storage infrastructure solutions, Security Solution and much more of IT Solutions.
Since the very beginning, Smart System solid growth has been based on a successful expansion policy, the dedication to the highest quality customer services and its commitment to continuous technical innovation and development.
Smart System brings together a comprehensive set of market leading solutions – with the full support and value of Smart System knowledge, services and Training to deliver a complete project solution for our customers.
Although every project is unique, Smart System use best-of-bread concept to provide a structure for analysis and design of the right products for each customer – demonstrating how key solutions engage together, regardless of project objectives or complexity.
Job Description
role purpose
- To develop solutions for the customers with the right balance between quality and cosr to meet customer business requirements.
- The process starts with the collection and analysis of all pertinent data essential to understanding customer requirements.
- The role takes responsibility for solution design inclusive of the underlying technical architecture, service level agreements, overall solution costing, delivery planning and representation of that solution as required.
- Customer facing activities such as customer presentations and negotiation in conjunction with the account manager/sales is expected.
- The role takes responsibility of the end-to-end presales process technically and support the commercial process.
- Provide presales design support for both new and existing customers
- Perform feasibility studies and interviews on customer sites in order obtain all pertinent information concerning customer equipment and requirements for correct proposals and when sold, for the actual implementation.
Presales responsibilities and experiences
- capabilities (Design, implement, manage),
- opportunity validation for the customer requirements (realistic requirement, technical)
- Context of the project, political alignment and compelling event.
- Ability to design RFP/RFI/RFQ
- Support sales in positioning billable consulting work to customers when such services will facilitate progression towards or closure
- Develop technical and general skills towards the consultancy level and be updated on the latest technologies in order to be a strategic partner for customers.
- Use this knowledge to design commercially and technically viable solutions to smart system; particularly for complex customer requirements.
- Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems and processes in order to develop quality / approved technical proposals to customers.
- Maintain a high degree of technical knowledge of all smart system portfolio, services and solutions sets
- Ability to interface with customers as required during any stage of the customer lifecycle and effectively articulate the smart system value proposition
- Actively participate in the tendering process and development of proposals in line with customer needs, liaising with other colleagues as necessary. Present proposal to internal communities as required as well as to customers. Support the development of customer SLAs and Service Delivery Kits.
- Ability to use vendor configurator including Cisco, dell, EMC, Netapp, Veeam, VMware,..
- Design of compliance sheet, acceptance test, project plan, project time plan.
- Deal registration and opportunity reservation for each vendor
- General and primary discounts for each vendor.
Qualifications
Technical
Excellent understanding of data center business and technology inclusive of solution justification
Excellent data center technical architecture knowledge (VMware and Cisco certification is desirable)
Expertise in high level design and solution description
Knowledge how to sell the products in technical and financial sides
Knowledge of licensing type and product family for each vendor and levels of support per vendor
Proven track record in technical leadership for complex project (design and/or implementation)
Ability and knowledge to compare products in the same area and compare the pros and cons
Provide the solutions according to smart system portfolio and products and partnership level
Presales experience at least 3 years in the following fields and technologies:
- VMware portfolio (vSphere, VSAN, NSX, Horizon view, Horizon App, WS1, AW, Pivotal cloud, App defense, integration for other product, sizing mechanism, ..etc.)
- servers (cisco, dell, fujitsu)
- storage (EMC, Netapp), SAN, NAS
- DC networking (LAN, SAN)
- HCI (Cisco, Dell, Nutanix, VSAN RN)
- Backup solutions (Veeam, veritas, dell)
- Microsoft licensing and products
Business
A relevant degree in data center private cloud field is expected
Fluent in English (speaking, writing, reading, listening)
Strong and proven service delivery in data center solutions.
Proficiency in using MS Office Suite (Visio, Project, Word, PowerPoint and excel) in client consulting or presales engagements is required
Excellent writing and delivery of high finishing quality documents
Soft
Team player: willing to share experience and expected to provide support to less experiences team members.
Highly motivated and results oriented with focus on meeting customer requirements and delivering quality proposals on schedule
Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships
Outstanding verbal, written, and presentation skills
Excellent Presentation And Interpersonal Skills
- Positive thinker, confident, presentable, enthusiastic, resilient and a self-starter
- Entrepreneurial and innovative thinker.
- Business driver and results-oriented.
- Strong Team player.
- Excellent commercial and business understanding.
- Capable of working in a matrix organization in a changing company
- Approximately 30% mobility over region is to be expected (must be capable of working across cultural boundaries)
Education and certificate
- BCs in computer science or relevant
- VMware certificate (VTSP or VCP)
- Cisco certificate CCNP DC (design preferred)
- Veeam certificate for presales Engineer
Seniority Level
Intermediate
3 years’ experience in pre-sales
Industry
- Information Technology and Services
- Computer Software
- Computer hardware
Employment Type
Full-time
Job Functions
- Pre-Sales
- Business Development
Send us your CV to hr@smartsystemeg.com
IT Sales
- Education:
- Any Bachelor Degree
- Year of Experience:
- From 2- 5 in IT sales position
§ language
- Excellent Commend of English written and verbal
- Skills
- Strong selling skills,
- leader ship skills,
- Negation and planning
- Presentation
- Independence and self-reliance.
- communication skills
- Building relationships quickly and effectively
- Analytical and problem-solving skills
- Gathering Customers Base
- Account Management
- Knowledge of :
- Advanced level of IT industry
- Data Center, VMware, EMC, Cisco ,Security ,Backup ,VOIP,ERP,MAXIMO and Network
- Location: Cairo
Send us your CV to hr@smartsystemeg.com